![]() ![]() You will be prompted to enter an ID you can use your name or whatever nickname you'd like for the ID. Perform a "local" test by running the default test that will choose the closest server to you. If you encounter any error while running the download-installer, you can send an error log by pressing Ctrl+B. I registered my license to the wrong iLok account:Ĭheck your download speed by running a speed test from. The Ivory 2.5 update must be installed on your computer. Next, drag and drop the license (shown in the right pane) onto the Local computer icon shown in the left pane. ![]() You should now see “1 of 2 activations” listed next to the Ivory license on the right. Select the iLok key shown in the left pane, then right-click and choose “Synchronize”, let it finish the process. If the license you wish to machine-activate is currently on an iLok key, start with your iLok key plugged directly into your computer, then sign into your iLok account using the iLok License Manager application. This will machine-activate the Ivory license. Select the Ivory license shown in the right pane, then drag and drop the license onto the Local computer icon shown in the left pane. Sign into your iLok account using the iLok License Manager application. If this is a new Ivory II license: Register your Ivory II product Serial Number on our website: (You will need to have an iLok account). I'm receiving an error while installing from my DVDs: Then write to us at and let us know what the ID is that you enter, so that it can be used to match the support incident with the error report. Perform a "local" test by running the default test that will choose the closest server to you. If you encounter any error while running the download-installer, you can send an error log by pressing Cmd+B. ![]() You may need to restart the downloader a few times to complete the installation.Ĭheck your download speed by running a speed test from. The downloader can periodically encounter long pauses before continuing with the next file. If the downloader stops or seems to be stalled, restart the downloader again it will continue from where it needs to. The speed of the Synthogy Downloader will depend on your local internet connection and ISP speed. ![]()
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June 2023
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